Last updated: June 2026
These Terms & Conditions explain how Grow AI Digital provides its website, marketing, advertising, automation, AI and related services.
By using this website, submitting an enquiry, booking a call, accepting a proposal, approving work, paying an invoice, or using Grow AI Digital's services, you agree to these Terms & Conditions.
If you do not agree with these Terms, you should not use this website or our services.
Grow AI Digital is a Melbourne-based digital marketing and AI automation business.
We provide marketing, advertising, lead generation, website, analytics, automation, AI, voice agent and related digital services for businesses.
Grow AI Digital may provide services including, but not limited to:
Exact deliverables, pricing, timelines and scope will be confirmed separately in writing, such as through a proposal, invoice, email, agreement or written approval.
Grow AI Digital does not guarantee specific advertising results, leads, sales, revenue, profit, rankings, return on ad spend, conversion rates, cost per lead, cost per sale, or any other business outcome.
Results depend on many factors, including but not limited to:
New, emerging or specialised platforms, including AI-powered advertising products, programmatic platforms, connected TV, CTV, OTT, streaming and digital audio advertising platforms, may have limited historical benchmarks, changing policies, uncertain performance patterns, inventory limitations, attribution limitations and evolving platform rules.
The client is responsible for:
Grow AI Digital is not responsible for delays, poor performance or missed opportunities caused by late access, late approvals, inaccurate information, weak offers, slow lead follow-up, or incomplete client input.
Service fees, setup fees, retainers, project fees and advertising budgets are agreed separately in writing.
Unless stated otherwise:
Advertising platforms may include, but are not limited to, Google, Meta, LinkedIn, TikTok, Microsoft, Reddit, ChatGPT Ads, OpenAI-related advertising products, programmatic platforms, display networks, YouTube, connected TV, CTV, OTT, streaming advertising platforms, digital audio platforms, podcast advertising platforms and other relevant platforms.
Where a no-lock-in or monthly arrangement applies, either party may cancel future services by giving written notice.
Cancellation does not remove the obligation to pay for:
If a specific cancellation notice period is agreed in writing, that notice period will apply.
Refunds are not provided for completed work, strategy, setup, campaign builds, consulting time, creative work, automation setup, website work, reporting work, or third-party platform costs unless required by Australian Consumer Law.
If there is an issue with the work, Grow AI Digital will make reasonable efforts to review and resolve the issue.
Grow AI Digital may use third-party platforms including, but not limited to:
Grow AI Digital is not responsible for outages, account restrictions, ad disapprovals, policy changes, billing issues, tracking limitations, bugs, data loss, reporting discrepancies, automation errors, AI output issues, approval delays, targeting limitations, audience availability, inventory availability, platform measurement differences, attribution differences or decisions made by third-party platforms.
Grow AI Digital may use AI and automation tools to assist with workflows, content, reporting, lead handling, voice agents, recommendations, research, analysis and service delivery.
While reasonable care is taken, AI-generated outputs and automated workflows may not always be accurate, complete, current or suitable without human review.
Clients should review important outputs, claims, recommendations, content and automations before relying on them or publishing them.
Grow AI Digital is not responsible for errors, omissions, decisions or outcomes caused by unreviewed AI outputs, third-party AI tools, automation errors or incorrect data supplied by the client or third-party platforms.
Grow AI Digital retains ownership of its internal systems, templates, strategies, prompts, processes, frameworks, automations, know-how, methods and pre-existing materials.
The client retains ownership of their own brand assets, business information, ad accounts, website accounts, content, logos and materials supplied to Grow AI Digital.
Ownership of custom deliverables may depend on what is agreed in writing and whether all related invoices have been paid.
Unless agreed otherwise in writing, Grow AI Digital may reuse general knowledge, learnings, frameworks, methods and non-confidential processes developed during service delivery.
Users must not:
Grow AI Digital may restrict access to the website if misuse is suspected.
To the maximum extent permitted by law, Grow AI Digital is not liable for indirect loss, loss of revenue, loss of profit, loss of data, loss of opportunity, platform issues, ad account issues, tracking issues, business interruption or reputational damage arising from use of the website or services.
Grow AI Digital's liability, where it cannot be excluded, is limited to the amount paid by the client for the relevant service, unless otherwise required by law.
Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies that cannot be excluded under Australian Consumer Law.
Where a guarantee, right or remedy cannot legally be excluded, these Terms will apply only to the extent permitted by law.
Personal information is handled in accordance with the Grow AI Digital Privacy Policy.
Grow AI Digital may update these Terms & Conditions from time to time to reflect changes in our business, services, technology, legal obligations or platform requirements.
The latest version will always be available on this page.
For questions, requests or complaints about these Terms & Conditions:
Melbourne, VIC, Australia
ABN: 53 757 590 158